Ealing Hammersmith and West London College courses

...• How to implement the organisational and operational changes required for a continual service improvement program. • Technology considerations when designing... Learn about: Human Element, Critical Success Factors, Service level agreements...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Technology Infrastructure, Service level agreements, Stakeholder Management...

...• The principles behind good service design • The processes the need to be built in to support and manage the service strategy • Using IT frameworks to... Learn about: Critical Success Factors, Human Element, Service Strategy...

...impact and changes throughout the service transition project. • The technical implications of service transition with special consideration of the move... Learn about: Human Element, Stakeholder Management, Technology Infrastructure...

...Across the Lifecycle course which leads to the title of “ITIL® Expert”. Anyone who has passed the ITIL® Foundation and is looking to embark on a journey... Learn about: Human Element, Critical Success Factors, Life Cycle...

...able to function as an operations manager, service delivery manager and a facilities manager. The course counts as three of the necessary 17 credits... Learn about: Stakeholder Management, Service Operation, Human Element...

...will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles... Learn about: Configuration management, Third Parties, Knowledge management...

...• Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements... Learn about: Critical Sucsess Factors, Operational Support, Knowledge management...

...• Using technology to support PPO goals and services... Learn about: Third Parties, Configuration management, Critical Sucsess Factors...

...• Change evaluation guidelines to help assess the impact (positive or negative) of new system changes. • Service Asset and Configuration Management (SACM)... Learn about: Configuration management, Knowledge management, Third Parties...

...The course will be of interest to IT operations managers, service desk managers and IT professionals who already hold the ITIL® Foundation Qualification... Learn about: Service Capability, Framework Transition, Knowledge management...

...a continuous improvement program that delivers a consistent, repeatable... Learn about: Stakeholder Engagement, Managing Across the Life Cycle, Continuous Improvement...

...This course will provide all the necessary learning materials needed to pass both examinations. Professionals with the Agile Certification are in hot demand... Learn about: Advanced Measurement, Advanced estimation, IT Project Management...

...ITIL® Managing Across the Lifecycle is a higher level of qualification within the ITIL® certification scheme. The certification aids students in being... Learn about: Continuous Improvement, Organisational Structures, Stakeholder Engagement...

...Become an important member of an Agile project team with this Agile Foundation & Practitioner course with Foundation Exam. Professionals with the Agile... Learn about: MoSCow, Prioritisations, Advanced Measurement, Advanced estimation...

...• Elicit, analyse, prioritise and manage requirements for deliverables. • Create a timeboxed plan • Understanding the importance of negotiation and collaboration... Learn about: Advanced Measurement, Advanced Configuration, Advanced estimation...

...It is perfect for project managers in a software development environment. The Foundation stage will take students through basic and advanced principles... Learn about: Quality control, Advanced Measurement, Project Management...

...accounting officers and directors of finance. This course is suitable for project managers, programme managers or anyone in a project environment who... Learn about: Tactical Applications, Financial Management, UK Government Treasury...

...including strategic, economic, commercial, financial and management elements. • Appreciate methodologies that can be applied at both macro and micro levels i... Learn about: Tactical Applications, UK Government Treasury, 5 Case Model...

...This course is for anyone who is looking to go into the business analyst industry or for current business analysts looking to gain a better understanding... Learn about: Process Model, Business Analysis, Business Process| Business Improvement...