Ealing Hammersmith and West London College courses

...Ideal for anyone in first-line support or in a technical support role. The course is an overview of the ITIL® framework and how to apply... Learn about: Service Delivery, Service Life Cycle, Service Operation...

...raising standards and customer satisfaction levels... Learn about: Service Delivery, Service Life Cycle, Service Transition...

...exam package includes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Upon completion of this package... Learn about: Service level agreements, Service Transition, Stakeholder Management...

...of the ITIL® framework and meets business needs. • The processes that need to be included with any new service design including SLA’s, event triggers and... Learn about: Service Desk, Human Element, Service level agreements...

...responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service... Learn about: Service Strategy, Service level agreements, Service Desk...

...• How to manage the human element of any IT service transition project, including stakeholder expectations and communications. • Assessing organisational... Learn about: Change Management, Service Desk, Stakeholder Management...

...• Technology considerations when designing and implementing CSI plans. • Identifying challenges and risk factors that could affect CSI plans and recommendations... Learn about: Stakeholder Management, Human Element, Service Desk...

...principles to your operations, raising in standards and consistency throughout the process. Once the Service Operation exam has been passed you will... Learn about: Technology Infrastructure, Service Desk, Stakeholder Management...

...will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles... Learn about: Change Management, Knowledge management, Stakeholder Management...

...• How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels... Learn about: Critical Sucsess Factors, Framework Transition, Change Management...

...them into a modern IT service. • How to plan and provide sufficient capacity to support the changing needs of a business. • How to specify and implement... Learn about: Third Parties, Critical Sucsess Factors, Change Management...

...protect IT service offerings as a whole more effectively and validate the outcomes of these types of projects. • Using transition planning and support... Learn about: Service Capability, Framework Transition, Knowledge management...

...• Defining the business value of formalised IT operations and using insights gained for better budgeting. • Collecting service user feedback and resolving... Learn about: Service Capability, Stakeholder Management, Knowledge management...

...Upon completion of the ITIL® Expert you can go on to apply for the title of ITIL® Master. Anyone who has completed the ITIL® Intermediate Track... Learn about: Managing Across the Life Cycle, Organisational Structures, Stakeholder Engagement...

...• Elicit, analyse, prioritise and manage requirements for deliverables. • Create a timeboxed plan • Understanding the importance of negotiation and collaboration... Learn about: MoSCow, Prioritisations, Advanced Configuration, Advanced estimation...

...ITIL service lifecycle and deliver the projected benefits and improvements. • Building a communications framework that keeps stakeholders engaged and informed... Learn about: Continuous Improvement, Organisational Structures, Managing Across the Life Cycle...

...to cross-train into Agile framework. The Foundation stage will take students through basic and advanced principles that make up the Agile methodology... Learn about: Advanced Measurement, Quality control, MoSCow, Prioritisations...

...• Implementing quality control. • Preparing for the future by considering maintainability and scalability during planning... Learn about: Advanced estimation, Advanced Configuration, Advanced Measurement...

...hot demand at the moment and usually have job titles such as project manager, software development manager or IT project manager. These roles usually... Learn about: Advanced estimation, Project Management, Advanced Measurement...

...and is based on UK Government Treasury guidelines in conjunction with the Welsh Government. • Understand the Better Business Case (BBC) process in its... Learn about: UK Government Treasury, 5 Case Model, Tactical Applications...