Ealing Hammersmith and West London College courses

...Ideal for anyone in first-line support or in a technical support role. The course is an overview of the ITIL® framework and how to apply... Learn about: Service Life Cycle, Service Delivery, Service Transition...

...Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit... Learn about: Service Management, Service Life Cycle, Service Transition...

...of different areas or work across different teams needed to deliver quality service management practices. The Service Lifecycle provides a broad management... Learn about: Critical Success Factors, Continual Service Improvement, Technology Infrastructure...

...service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering... Learn about: Service Design, Critical Success Factors, Technology Infrastructure...

...help improve governance and the impact of strategy on other business processes • Building the team and assigning roles and responsibilities necessary... Learn about: Service Desk, Critical Success Factors, Technology Infrastructure...

...ITIL® Intermediate Service Transition package. Once the ST exam has been passed you will be able to undertake roles such as change manager, project support... Learn about: Service level agreements, Service Transition, Human Element...

...be applied to service delivery programs. • How to implement the organisational and operational changes required for a continual service improvement program... Learn about: Critical Success Factors, Human Element, Change Management...

...move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers, service desk managers... Learn about: Stakeholder Management, Service level agreements, Human Element...

...• Negotiating and defining service level agreements and assigning roles and responsibilities to ensure they are maintained. • Monitoring service usage... Learn about: Knowledge management, Quality Training, Configuration management...

...minimising negative effects and delivering satisfactory outcomes. • An access management process that protects internal data security. • How to meet the... Learn about: Framework Transition, Knowledge management, Operational Support...

...• How to build frameworks and systems that help support demand management. • Building a PPO team and assigning roles and responsibilities. • Using technology... Learn about: Framework Transition, Third Parties, Service Capability...

...and database administrators. The course will take students through the principles involved in controlling systems and software release, protect IT service... Learn about: Knowledge management, Critical Sucsess Factors, Third Parties...

...and assigning resources as and when required to maintain SLAs. • Integrating third parties into service provision and defining processes that maintain SLAs and service quality... Learn about: Configuration management, Third Parties, Stakeholder Management...

...the ITIL® lifecycle in its entirety. Roles that usually demand this include business change manager, IT director or service delivery manager... Learn about: Stakeholder Engagement, Managing Across the Life Cycle, Organisational Structures...

...appropriate project teams. • How to plan and run a facilitated workshop. • Model and prototype aspects of the solution to ensure the correct development path is being followed... Learn about: Advanced Measurement, IT Project Management, Advanced Configuration...

...ITIL® Managing Across the Lifecycle is a higher level of qualification within the ITIL® certification scheme. The certification aids students in being... Learn about: Continuous Improvement, Stakeholder Engagement, Managing Across the Life Cycle...

...Become an important member of an Agile project team with this Agile Foundation & Practitioner course with Foundation Exam. Professionals with the Agile... Learn about: Advanced estimation, MoSCow, Prioritisations, IT Project Management...

...• The philosophy, approach and principles. • Understanding the DSDM Atern lifecycle and products. • Recruiting or assembling appropriate project teams... Learn about: IT Project Management, Advanced Measurement, MoSCow, Prioritisations...

...will then take students through how to implement Agile into a practical project environment: • Overseeing products and deliverables and properly assigning... Learn about: MoSCow, Prioritisations, Quality control, Advanced Measurement...

...• Cover, in depth, the Five Case Model, including strategic, economic, commercial, financial and management elements. • Appreciate methodologies that can... Learn about: Tactical Applications, Financial Management, UK Government Treasury...