The Effective Administrator - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.
Facilities
Location
Start date
Start date
About this course
"Recognition of the attributes of an effective administrator & understanding of the role
Systems & procedures for managing workload & successfully keeping track of tasks
Methods for assessing priorities & effective time management
Understanding how to deal with difficult situations & resolve conflict
Recognition of differing behavioural styles & how to develop working relationships
Demonstrate effective communication skills and build rapport via effective questioning & listening skills
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Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Assertiveness Training
- Communication Training
- Difficult People
- Communication Skills
- Communication design
- Communication
- Communication styles
- Communication situations
- Communication areas
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.
11:15 - 11:30 Coffee
11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.
13:00 - 14:00 Lunch
14:00 - 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)
15:00 - 15:15 Tea
15:15 - 16:15 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting your approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).
16:15 - 16:30 Summary & Action Plans Agreed
"The Effective Administrator - Virtual Training