Effective Business Communication (with elearning module)

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for.

It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications. In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication.

You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focusing on email, texts, online conferencing and more. This is a truly comprehensive communications training course, which can be studied flexibly either within our centre or online, at home or work.NoneThrough studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.