Effective Communication

Course Content

• Learn the different stages of the communication process
• Different ways to communicate and their relative advantages and disadvantages
• Body language and facial expressions
• The impact of personal appearance and use of mannerisms
• Sending, receiving and interpreting information
• Barriers to communication and how to overcome them

Learning Objectives

• Understand and apply knowledge of the communication process
• Communicate more effectively in a range of workplace situations
• Identify range of non verbal and behavioural factors which affect people
• Understand the impact of different behaviours in the workplace
• Assess the impact of appearance and mannerisms in the workplace

Further Development
Making a presentation; Team member development; Reception and Telephone skills; Meetings.