Advanced Telephone Prospecting
Short course
In Bristol, Wymeswold, Birmingham and 4 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
June
other dates
This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised.
* Participants are asked to bring prepared contact list: 100 companies from at least five different target industries.
This Advanced Telephone Prospecting training course is available throughout the UK.
Facilities
Location
Start date
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About this course
Greater confidence to make outgoings calls professionally
Identify effective techniques for telephone prospecting
Develop and refine an individual style
Always get through to the right person!
Return to the workplace with genuine leads developed during the course
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Sales
- Sales Techniques
- Customer Retention Strategy
- Customer Relationship Management
- Communication Skills
- Telephone answering
- Sales Training
- Customer Manager
- Customer relationship
- Customer satisfaction
- Selling skills
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:45 Review of Prospecting & Improving Qualification (Much improved qualification. Delegates will be encouraged to take the first conversation much further and encourage more meetings, demos and quotations.)
10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting they choose approx 36 and prioritise with A,B & C categories, and then assign one A, B & C for every month.)
11:15 - 11:30 Coffee Break
11:30 - 12:30 Participants To Make Calls
12:30 -13:00 Brief review of calls.
13:00 - 14:00 Lunch
14:00 - 15:00 Advanced Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process.)
15:00 - 16:30 What Type of Closer Are You? (Here participants decide which closes they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses. Role-plays are devised and practised to find the right closing style to suit the person, product or situation.)
16:30 - 16:45 Summary & Action Plans Agreed
Advanced Telephone Prospecting