Effective Communications

Effective Communications Benefits of attending:
· High quality training by experienced management professional
· Practical exercises to support the learning process
· Training can be geared to your individual organisation's situation

Outline of programme:
Today's organisations need people who communicate effectively with each other, whether in person, or on the telephone, E-mail or memo/letter. This workshop guides employees through the minefield, with a host of tips and tricks to get messages over clearly and without misunderstandings.

On this workshop delegates will:
· understand the need for good communications and use clear language
· present a consistent communications, through wordless messages
· learn to listen and listen to learn - a forgotten skill
· say what you mean and mean what you say, without being irrelevant
· discover the secrets of writing reports and memos,
· understand how to overcome writer's block
· learn to deal with criticism and mistaken assumptions
· build rapport through telephone contacts
· give meaningful presentations
· find ways to make technology your ally

Note: On this workshop, delegates are asked to bring along actual material/projects to work on.

Course duration: This course normally operates as a 1 or 2-day course, depending on the depth required and issues which need to be covered. It can also be run as part of a series, together with Presentation Skills, Positive Customer Care and Assertiveness in Action.