Effective Interpersonal Skills

Day One
09:15 - Registration and coffee
09:30 - Welcome, introduction and outline of objectives
10:00 - Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach
· Learn how to identify your blind spots
· Getting feedback from others
· How do you want to be perceived?

10:30 - Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature'
11:00 - Coffee
11:15 - Essential techniques for building rapport with colleagues inside and outside your organisation
· Rapport skills - building relationships
· How to develop effective relationships at work
· Demonstrating authenticity, integrity and consistency in your behaviour

12:30 - Lunch
13:30 - Assessing your impact on others
· Using your interpersonal skills to motivate and encourage performance in others
· Non-verbal communication
· Evaluating and developing your core communication habits - focusing on strengths and ironing out inconsistencies and weaknesses
· Perception: do you see yourself as others see you?
· Practical relationship building skills

14:30 - Tea
14:45 - Building a flexible range of skills for dealing with all types of interpersonal interactions at work
· Understanding and improving your ability to listen
· Questioning, relating and responding to others appropriately
· Understanding the principles of assertive communication

16:30 - Evaluation and review of day one and objective setting for day two

Day Two
09:15 - Registration and coffee
09:30 - Review of day one and objective setting for day two
· Developing emotional intelligence and applying latest techniques to analysing problem relationships
· Practical application of techniques to current experience

10:30 - Coffee
10:45 - Understanding how misunderstandings arise, and how to fix them
· The power of perception
· Self awareness tools/skills
· Using your interpersonal ability to influence people and decisions
· Learning key conflict-handling styles
· Examining conflict depending on circumstances and desired outcome
· Long and shorter term strategies for influencing key relationships

11:30 - Interactive exercise: how to handle difficult and challenging interactions confidently and professionally
12:30 - Lunch
13:30 - Selecting and timing interactions to achieve maximum positive impact
· Giving and receiving honest and constructive feedback
· Developing your influencing skills for maximum effect

14:30 - Transactional Analysis: examining a tool for analysing,understanding and improving interactions with key colleagues.
15:15 - Tea
15:30 - Practising your interpersonal skills
Participants will have the opportunity to consolidate learning and apply techniques to real life situations. Small group coaching to build strategies and resources to support genuine and sustainable change and development.

16:00 - Planning for success
· Action planning to ensure successful behaviour change and measurable results

16:30 - Evaluation and review