ESOL and Office Skills and Customer Care Award level 1

Year 1

You will learn about the skills that are required to work in an office or a customer care environment. The course covers modules on health and safety, dealing with telephone calls, handling customer queries,writing emails and formal letters, filing, stock control and dealing with requisitions. The course also includes generic topics such as understanding organisational structures of companies, the qualities of an office worker, safety at workplace and office linked terminology. The course will prepare you to gain national level qualifications in English, Maths, ICT and Customer Care.