Executive Secretarial and Personal Assistant Training Course -CPD & IAO Accredited

Module One: Getting Started

• Workshop Objectives
• Pre-Assignment

Module Two: Working with Your Manager

• Adapting to Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative
• Case Study

Module Three: Administrative Soft Skills

• Social Intelligence
• Basic Business Acumen
• Office Management
• Active Listening
• Case Study

Module Four: Effective Time Management

• Calendar Management
• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent / Important Matrix
• Case Study

Module Five: Meeting Management

• Creating an Agenda
• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings
• Case Study

Module Six: Tools of the Trade (I)

• Email Protocol
• Office Machinery
• Computer and Software Skills
• Communication Skills
• Case Study

Module Seven: Tools of the Trade (II)

• Phone and Voicemail Etiquette
• Word Processing
• Business Writing
• Internet Research
• Case Study

Module Eight: Being an Effective Gatekeeper

• Filtering Data and Information
• Learn to Say No
• Dealing with Difficult People
• Recognize the Tricks
• Case Study

Module Nine: Organizational Skills

• Prioritizing Your Workload
• Goal Setting
• Plan for Tomorrow, Today
• Staying on Track
• Case Study

Module Ten: Confidentiality Guidelines

• Your Confidentiality Duty
• Be Diplomatic and Discreet
• Keeping Data Secure
• What to Do in Sticky Situations
• Case Study

Module Eleven: Special Tasks

• Project Management
• Trade Shows
• Interacting with Clients
• Social Media Management
• Case Study

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned