Facilitating Skills

Aim

Today, most work-place roles require us to work as part of a group or team. The facilitator needs to understand group dynamics, help clarify what’s to be achieved, assist in overcoming obstacles and enable the group to succeed. By facilitating everyone’s participation, problems are better understood, better decisions are made and productivity is raised. This course will help you to contribute in a more professional and effective manner. It will demonstrate the skills and techniques required to get the most out of individuals in all challenging group situations.

Objectives

By the end of this course participants will be able to:

· Understand the role of the facilitator and the expectations

· Identify the core practices and skills required for effective facilitation

· Know the various stages of facilitation, the benefits of structure and questioning techniques

· Learn, refine and demonstrate active listening skills to improve communication

· Understand the techniques to create and maintain group rapport

· Resolve group conflict with better outcomes