Facilitation Skills - In-house

Today, most work-place roles require us to work as part of a group or team. Attending our facilitation skills course will help you to contribute in a more professional and effective manner. Whether you are working as part of a project team or responsible for leading discussion with client groups, developing effective facilitation skills will enable you make more impact and improve outcomes.

Benefits
Delegates will leave this course with a greater understanding of the many ways in which you can use professional facilitation skills across a range of work related situations to positively engage and influence clients, colleagues and customers.

Programme Content

• Facilitation theory and best practice

• Presentation and facilitation skills - what are the differences?

• Practical facilitation tips and techniques

• Authority, control and leadership

• Establishing ground rules

• Setting and achieving group objectives

• Facilitation methods

• Managing group contribution

• Managing challenging behaviour

• Engaging, interaction and inclusion

• What makes a good facilitator - skills qualities and attributes

• Observation, questioning, listening and developing discussion

• The roles and responsibilities of the facilitator

• Achieving planned outcomes

Course content and emphasis on the day is based on delegate experience and agreed development outcomes.