Facilities Management Teams

• Maintenance team
• Site supervision team
• Helpdesk team
• Post team
• Cleaning team
• Security team

Upon completion of this course, you will be able to:

• Get to know your teams and learn what skill sets you have available in the individual teams
• Quantify all the work undertaken by your individual teams.
• Check the performance of individual teams and ensure consistency of performance across all teams.
• Track how much each service costs by developing individual cost centres.
• Ensure the work of your teams is documented in terms of levels of service and content of workload.
• Ensure the individual services are being provided when required, i.e. matched to operational hours.
• Make sure each team’s work can dovetail into the next team and encourage crossovers between departments.
• Promote a friend customer-oriented service.
• Ensure your Helpdesk sits at the heart of the service you provide and becomes the hub and driving force of the service.
• Ensure services such as cleaning become more visible.
• Recognise the potential for using your cleaning service for sustainability issues such as turning thermostats down.
• Make sure your security services dovetail into your other services.