FD Service Management

Foundation Degree in Service Management
Study Level
Higher Education (Level 4-5)

Course Content
Year 1

• Managing Self and Others
• Personal Development Planning I
• Introduction to Customer Relationship Management in a Marketing Context
• Introduction to Service Operations Management

Year 2

• Business Planning and Innovation
• Management of Service Quality and Information
• Personal Development Planning II

Interesting Facts
Successful completion of this programme allows progression to Sunderland University where you may undertake a one year top-up to gain a BA (Hons) Applied Management. Attendance on the top-up is one day per month, either a Thursday or a Saturday.
Suitability
This course is designed for those currently employed in a variety of management roles in service organisations who wish to gain a qualification relevant to their work. You will need to attend lectures, workshops and tutorials on one evening each week.
Further Information
Start date: September 2009.
Assessment
The vast majority of course assessments are based around your own workplace which becomes an integral part of your learning environment.
Course Code
1L9954