Feedback

The different courses available are :-

Giving and Receiving Feedback:- This course provides an introduction to the ‘communication cycle’ and the importance of feedback within it. It also covers the different forms and styles of giving and receiving feedback.

Can You Spare a Moment? Counselling Skills for Managers:- This course introduces basic counselling skills so that managers can encourage staff to be more forthcoming about their problems and work with their team to nip problems in the bud before they affect performance. After exploring the techniques in the course, managers will be able to play a more active role in creating a healthy and productive working environment.

I'd Like a Word With You: The Discipline Interview:- This course provides a useful introduction to the techniques used when conducting a successful discipline interview. It will give managers new skills so that they can use the process to improve poor performance without damaging morale, causing unrest or falling foul of legislation.