Foundation Level Apprenticeship in Contact Centre Operations Level 3

Swansea College

A Level

In Sketty

Price on request

Description

  • Type

    A Level

  • Location

    Sketty (Wales)

  • Start date

    Different dates available

Course Overview:
Covering all the essential knowledge and skills required for a successful career in contact centre operations, this qualification is ideal for those who are able to access workplace-based qualifications.

Level 3 will suit you if you are working in a contact centre and have some relevant knowledge and skills, usually from a role where you are either in a management role or wanting to develop your skills for management opportunities.

Fully funded subject to eligibility criteria
The apprenticeship at Level 3 consists of the Following qualifications;

1 City and Guilds Level 3 Certificate In Contact Centre Operations.
2 Technical Certificate level 3 in the principals of Contact Centre Operations.
3 Essential skills Wales Communication Level2 and Application of number Level 2

Facilities

Location

Start date

Sketty (Swansea)
See map
Tycoch Road, SA2 9EB

Start date

Different dates availableEnrolment now open

About this course

Progression Opportunities:
ILM Management Level 3 or 5

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Subjects

  • Customer Service

Course programme

Course Delivery:

There will be an induction day prior day prior to the course commencing. The induction will include enrolment to City and Guilds and Gower College Swansea.

The programme will be delivered through a series of tutor led taught sessions and assessments in the workplace.. The Essential Skills programme consists of controlled tasks and confirmatory tasks which will be taken under exam conditions.
The course is continually assessed over an 18 month period and is certified via City and Guilds

Course Structure
MANDATORY UNITS

1. Improve personal effectiveness at work in a contact centre
2. Comply with health and safety procedures in a contact centre

OPTIONAL UNITS FROM A SELECTION INCLUDING

  1. Supervise customer service activities in a contact centre team
  2. Contribute to performance management in a contact centre
  3. Buddy a colleague to develop customer service skills
  4. Using email
  5. Lead a team to improve customer service

Additional information

Additional Information: Benefits to the Learner High Quality National and Industry recognised qualification. Potential career progression Benefits to the employer Learning and qualifications with Government backed funding Minimal disruption from the workplace A better skilled workforce Motivated employees Our Credentials The faculty is represented by tutors/assessors who have previously worked in a Contact Centre and are fully qualified in their fields.

See related categories

Foundation Level Apprenticeship in Contact Centre Operations Level 3

Price on request