Free customer service courses

...This course offers training for front-line staff to deliver a great experience that will keep customers returning... Learn about: Customer Service...

... be focused on in these sectors. This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers... Learn about: Retail Industry, Customer Service, Public Sector...

...Customer Service Apprenticeship Framework Customer Service Practioner Apprenticeship Standard This apprenticeship could see you working in any area of the service sector where many job roles are available. So if you are friendly and good with people, always want to help and are patient... Learn about: Customer Service...

...As long as all course components are complete for organisation with fewer than 250 employers. Funding only available until March Principles of Customer Service Ambassador Programme... Learn about: Customer Care, Customer Service...

...Through this Customer Service Training, you will explore what it takes to start a career in customer service. With the help of this course, you will be familiar with the essential elements of customer service and understand how these can be implemented to expand a business... Learn about: Communication Training, Ms Word, Customer Expectations...

...Help your staff build on personal strengths by focusing training and development on the areas in which personal development is required. Develop specific customer service skills within the natural work environment. Recognise the competencies and skills required to provide effective levels...

...Course Content In an organisations´ environment having appropriate service standards is essential for its customers, potential customers, employees...

...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Customer Service, Customer Care, Assertive Behaviour...

...Please note that enrolment on this course will not start before April 2010 Furthermore, individual NVQ can only be run in Essex, Suffolk, and Norfolk. To achieve an NVQ level 2 in Customer Service...

...This is A Modern Apprenticeship in Customer Service, It is a vocational qualification and is nationally recognised...

...Discover why customer service is so important, how to communicate effectively with customers and colleagues, how to be clear in your communications with others, how to handle challenging conversations, respond effectively to customer complaints and solve customer service issues on this customer...

... complaints as well as identify ways of communicating positively with difficult customers! Course Content The challenges of delivering professional service...

...This hands-on training programme will equip you with the tools required to implement a customer service strategy that will make a difference to your organisation's bottom line as well as customer and employee loyalty. Suitable for: Directors, Owner Managers, Customer Service Managers and/or...

...This Exceptional Customer Service training course will teach you how to 'Go the Extra Mile' for your customers, handle issues assertively and exceed the customers expectations. Giving exceptional customer service will delight your customers, exceed their expectations and set your organisation apart...

...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer,...

... the skills you are learning. What is customer care What impresses you and why What are your customers getting Foundations for excellence Listening...

...Apprenticeship in Customer Service. Apprenticeship Information. Prospectus Code (AT04) Tiverton. Length of Study. 18 months, some attendance at college. Entry RequirementsThe Programme. Your Apprenticeship programme is made up of the following components: ? NVQ Level 2 in Customer Service ? Level...

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched...

...creating a positive environment handling problems positively upselling going the extra mile positive telephone techniques...