Free customer service courses

...The Customer Service NVQ Level 2 is designed to teach people how to offer the best service possible to their customers...

...Benefits: 1). Improved time management 2). Increases productivity 3). A reduction in customer complaints 4). Consistent delivery of customer service excellence within your organisation 5). Customer queries are dealt with quickly and resolved effectively 6). Highlights the skill of the workforce... Learn about: Customer Service Skills, Customer Service...

...The customer service element will cover areas such as; Professional behaviour in a customer service environment Working in customer service... Learn about: Customer Care, Customer Service...

..., and that will translate into repeat business and more revenue. This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers. Gain thorough... Learn about: Customer skills, Service Techniques, Customer Service...

...In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling... Learn about: Customer Service...

...The Pearson BTEC Level 1 Award in Principles of Customer Service is designed to provide learners with the skills required for working within any customer service environment. The qualification is suitable for all learners to help you better understand the sector, in order to support your career... Learn about: Customer Service...

...One of our qualified assessors would visit you on a regular basis. I will be able to forward you all unit outlines...

... be focused on in these sectors. This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers... Learn about: Public Sector, Customer Service, Retail Industry...

...Learn how to analyze and understand the difficult dynamics of customer service. The following course, offered by Edx, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who... Learn about: Customer Service...

...An apprenticeship is a job with training. You will be employed at least 30 hours a week, with 80% of your working hours in your day-to-day role, and the remaining 20% of your time engaged in training or study. The customer service specialist role complements the role of other sales, call centre... Learn about: Customer Service, Sales Training...

...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Care, Customer Service Skills...

...Yahoo is a very popular Web site but, with strong competition for products and services coming from others like Google and Facebook, Yahoo as an organisation faces severe challenges in being more competitive in the advertising market. In this free online course Sue Decker, the CEO of Yahoo... Learn about: Customer Service, Customer Manager, Customer satisfaction...

...Overview This course provides both the Apprentice and the Company with strong advantages in today's competitive market and current economic climate. In today's society customers have expectation of high service levels and customer loyalty is becoming harder to secure. Apprentices... Learn about: Planning and Business...

...The course is aimed at individuals whose job role is dedicated to customer service, as employers recognise the key role you play in determining the quality of the customer experience in increasing customer loyalty. The role of a customer service practitioner is to deliver high-quality products... Learn about: Customer Service, Quality Training, Sales Training...

...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Service Skills, Customer Care...

... to demonstrate how service businesses and service organisations around the world achieve excellence in their customer relationships. This course will be of great interest to all professionals working in service businesses and service management and who would like to learn more about creating business services... Learn about: IT Management, Customer Relationship Management, Customer relationship...

...ou’ll work for an employment service provider such as a recruitment agency, a school or college delivering careers advice, a prison resettlement team, an armed forces resettlement team, or a supplier of Not in Education Employment or Training (NEET) services... Learn about: Relation Management, Customer Service...

...This is a distance learning course for people aged 19 and over that covers customer service within the health and social care sector has never before had a qualification specifically related just to that. This course will open up learners awareness to just how important it is to see the patient... Learn about: Customer Service, Health and Social Care...

...Monitoring and reviews of the candidate's progress... Learn about: Administration System, Call Handling, Customer Service...

... and answering questions and recommending dishes. The second section details how to describe dishes and also defines the French terms used in restaurant English. The final section provides key English expressions for every stage of restaurant service. This free online course is ideal for tourism and restaurant... Learn about: Restaurant Service, Restaurant Service Assessment...