Free customer service courses

...To provide successful students with the customer service and practical skills required when working at an airport...

...The Exceptional Customer Service Training course will teach you how to 'Go the Extra Mile' for your Customers, handle issues Assertively and exceed the customers expectations. Giving exceptional customer service will delight your customers, exceed their expectations and set your organisation apart...

...By the end of this course, participants will be able to: Apply the essential principles of customer services to anyone who wants your 'output'. Ask effective questions from customers to get results. Use empathy to maintain rapport with customers. Professionally respond to a customer's demands...

...Learn effective customer service skills in this interactive in-company training course aimed at improving important interpersonal skills necessary to provide good customer service. Participants will develop the skills to offer exceptional services and become empowered to provide effective solutions...

...The course is aimed at those students who wish to develop and improve their customer service skills and who may wish to follow a career which will be customer facing...

...This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service. The qualification is skills based and includes units in how to maintain reliable customer service, communication with customers, development of positive working...

...Discover why customer service is so important, how to communicate effectively with customers and colleagues, how to be clear in your communications with others, how to handle challenging conversations, respond effectively to customer complaints and solve customer service issues on this customer...

...You will work towards Customer Service NVQ Level 1, dealing with colleagues and customers,filing, using equipment and developing I.T. skills. You will develop personal skills to move forward to further training and employment...

...This hands-on training programme will equip you with the tools required to implement a customer service strategy that will make a difference to your organisation's bottom line as well as customer and employee loyalty. Suitable for: Directors. Owner Managers. Customer Service Managers. Team Leaders...

...Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer,...

...This one day workshop focuses on the customer service equation - through the magic programme - that people buy from people - we are all in relationships...

...The programme is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are...

...All roles that include customer service responsibilities and takes into account both internal and external customers. Suitable for: All sectors whether, private, public or voluntary...

...To help your staff grow in their personal development and to provide to their customers excellent customer service at all times. Suitable for: All staff in service sector who deal with both internal and external customers...

...Enhanced your self awareness on your customer service skills. Greater understanding of customer expectations, perceptions and needs. Learnt techniques and structures to consistently deliver exceptional customer services. Increased your confidence and communication skills. Started the process...

...Course Outcome: Delegates will have a greater understanding of who their customers are, what their customers want and how to meet their customers' expectations...

...A course designed to cover efficient and effective communications with regards to Customer Care. Success depends on being understood, understanding others and communicating well together. Building healthy working relationships is vital to business success. A major part of this is understanding...

...As an apprentice you will spend all your time working for an employer. and learning in the workplace. There is no need for you to attend College. To achieve the Apprenticeship you will need to complete a number of. qualifications including the NVQ Level 2 in Customer Service, a Technical...

...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...To equip your customer service team with the skills, approaches and mind-set to deliver genuine excellence in customer service. Suitable for: Customer service teams...