General affairs course

The general affairs officer acts as a support to the customer assistance office, taking care of answering the switchboard and managing any electronic communications, such as e-mails or messages sent via social networks. For the company it is necessary to find collaborators with an excellent knowledge of the main IT packages and, in the case of companies present on the international scene, with language skills appropriate to the reference business. At the same time as managing the switchboard, the general affairs office also arranges for the sorting of mail and for forwarding it to the different departments; a task that requires precision, discretion and timeliness, so that communications arrive on time and in the hands of those directly involved. To fill this role it is essential to be a meticulous and tidy person, capable of guaranteeing the correct organization of sending and receiving letters and small parcels. One of the main duties of the general affairs clerk is welcoming customers and suppliers within the company. This job requires a good presence and excellent interpersonal skills, which allow you to position yourself adequately and give the right image of the company towards partners and visitors. In light of the tasks required, from the point of view of personal skills, a general affairs employee must be versatile, timely and multifaceted, transforming himself into a figure who represents the fulcrum of the relationships between individual employees, management, suppliers and customers. Professionalism that in the current market plays a crucial role for the correct management of information flows essential for business success.