Giving and Receiving Feedback for Management and Leadership

Introduction 4 lectures 14:28 Introduction We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. Course Purpose and Objectives Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Why it Matters - When We Fail Straight Talk Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Activity - When and Why We Fail to Give Feedback With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

Introduction 4 lectures 14:28 Introduction We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. Course Purpose and Objectives Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Why it Matters - When We Fail Straight Talk Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Activity - When and Why We Fail to Give Feedback With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

Introduction We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. Introduction We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. Introduction We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. Introduction We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. We all have a history with feedback that creates anxiety and inhibits us from both giving and receiving feedback. Let’s learn how to both give and receive feedback as a true learning/teaching experience. Course Purpose and Objectives Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Course Purpose and Objectives Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Course Purpose and Objectives Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Course Purpose and Objectives Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Purpose The purpose of this course is to help you develop the skills of effectively giving feedback to others and receiving feedback in a way that leads to learning and improvement. This is “Straight-Talk.” Objectives:

• To learn and to practice giving feedback to others in a manner that will facilitate learning by the other person.
• To learn and practice the skill of receiving feedback in a manner that will improve your own ability to learn from others.

Curriculum

• I want to share why feedback causes anxiety and how we can reduce or eliminate that.
• Some key words to use and not use.
• I want to share a simple model that you can follow in constructing helpful feedback.
• And, I will share a model that will help you become a great recipient of feedback.

Why it Matters - When We Fail Straight Talk Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Why it Matters - When We Fail Straight Talk Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Why it Matters - When We Fail Straight Talk Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Why it Matters - When We Fail Straight Talk Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Why we fail to give feedback: If I am the only one who feels this way, it must just be me.” “If I raise this subject, it will start an argument, and I don’t want to argue.” "If I really say how I feel, I will hurt his feelings and make matters worse.” Why do you sometimes fail to speak up, either to an individual or to the group? Activity - When and Why We Fail to Give Feedback With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

Activity - When and Why We Fail to Give Feedback With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

Activity - When and Why We Fail to Give Feedback With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

Activity - When and Why We Fail to Give Feedback With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

With Your Study Circle:

• Have you seen examples of this in your organization? Why?
• Have you ever been guilty of failing to give straight-talk? Why?
• When your manager gave you feedback, what was most helpful about that experience and what was most difficult?
• How do you think you might have inhibited others from giving you feedback?

Characteristics and Values of Great Managers. 6 lectures 19:23 Characteristics of Great Managers Values that Enable Feedback Certain values, and behavior on your part consistent with those values, can enhance your ability to give feedback in a helpful way.

• Integrity
• Caring
• Empathy
• Humility
• Empiricism
• Excellence or C.I.

Activity - How have the Values Worked for You? With Your Study Circle... Consider each of these values, or others, and ask yourself, how has each of these enabled me to give feedback, or inhibited me from giving feedback. How do you think recipients of your feedback have responded to these values?

• Integrity
• Caring
• Empathy
• Humility
• Empiricism
• Excellence of C.I liWhy will my feedback be helpful to this individual. Why should he/she care?
• How can you express your feedback in a positive way? What is the behavior you would like to increase, rather than decrease?
• Can I uplift the person while asking...