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Classroom-based Call Centre Government Funded
- NVQ
- Broadstairs
- Different dates available
...questioning and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate... Learn about: Customer Care, Call Centre, Customer Service Skills...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Call Centre - Achieving Best Practice - Timetable 09:30 - 09:45 Coffee & Introduction. 09:45 - 10:45 Task 1: What Do We Hate About Calling Other Companies?... Learn about: First Impressions, Call Centre, Correct Vocabulary...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...call centre agents. the professional service firm: designing delivery systems the effective call centre employee pricing decisions and the neo-classical... Learn about: Business School, Economic Theory, Part Time...
...call centre agents. the professional service firm: designing delivery systems the effective call centre employee pricing decisions and the neo-classical... Learn about: Business School, Economic Theory, Part Time...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
...how you can use them to promote a service image. Who are Your Customers? In this session, participants will learn about what a customer is, and they... Learn about: Sales Training, Call Centre Training, Call Centre...
- Short course
- Belfast City
- Beginner
- Different dates available
...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Sales opportunities, Call Centre, Enhance performance...
- Course
- London
- Different dates available
...IHT. -The Policy Process and Underwriting Contract of Life Policies and Taxation. -Qualifying and Non-Qualifying Products. -The Enduring Effects of... Learn about: Sales Training, Sales Representatives, Tax System...
- Short course
- Belfast City
- Beginner
- Different dates available
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Team Training, Call Centre Manager, Leadership style...
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Topics covered: Why Communication Goes Wrong Building Rapport Communication Methods Personal Communication Style Questionnaire MODULE 6: Telephone Skills Learning outcomes... Learn about: Customer Service, Communication Training, Customer Care...
...Topics covered: Why Communication Goes Wrong Building Rapport Communication Methods Personal Communication Style Questionnaire MODULE 6: Telephone Skills Learning outcomes... Learn about: Customer Service, Communication Training, Customer Care...
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The staff and the course is very much worthy of appreciation.
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