Doctrina Training & Consultancy Ltd

      Call Centre Skills

      Doctrina Training & Consultancy Ltd
      In Belfast City

      £275
      VAT exempt
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      Important information

      Typology Short course
      Level Beginner
      Location Belfast city (Northern Ireland)
      Duration 1 Day
      Start Different dates available
      • Short course
      • Beginner
      • Belfast city (Northern Ireland)
      • Duration:
        1 Day
      • Start:
        Different dates available
      Description

      The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting performance requirements.

      Facilities (1)
      Where and when
      Starts Location
      Different dates available
      Different dates available
      Different dates available
      Belfast City
      St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
      See map
      Starts Different dates available
      Different dates available
      Different dates available
      Location
      Belfast City
      St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
      See map

      To take into account

      · Who is it intended for?

      This course is ideal for all Call Centre staff, whether they be new or experienced.

      Questions & Answers

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      What you'll learn on the course

      Call Centre
      Customer Service
      Sales
      Team Training
      Communication
      Customers
      Sales skills
      Telephone techniques
      Call Centre Skills
      Sales opportunities
      Enhance performance
      Call Centre
      Enhance performance
      Call Centre
      Enhance performance

      Course programme

      By the end of this course participants will be able to:

      • Understand the Call Centre role and responsibilities
      • Know how the call centre environment operates
      • Have good customer service principles
      • Identify and understand the customers behaviour
      • Know the keys to great communication
      • Understand good telephone techniques
      • Know how to deal with stress, awkward customers and difficult complaints
      • Develop sales opportunities as and when required
      • Work as part of a team to enhance performance

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