Doctrina Training & Consultancy Ltd

Call Centre Skills

Doctrina Training & Consultancy Ltd
In Belfast City

£275
VAT exempt
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Important information

Typology Short course
Level Beginner
Location Belfast city (Northern Ireland)
Duration 1 Day
Start Different dates available
  • Short course
  • Beginner
  • Belfast city (Northern Ireland)
  • Duration:
    1 Day
  • Start:
    Different dates available
Description

The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting performance requirements.

Facilities (1)
Where and when
Starts Location
Different dates available
Different dates available
Different dates available
Belfast City
St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
See map
Starts Different dates available
Different dates available
Different dates available
Location
Belfast City
St. Annes Square, 20 Talbot Street, BT1 2LD, County Antrim, Northern Ireland
See map

To take into account

· Who is it intended for?

This course is ideal for all Call Centre staff, whether they be new or experienced.

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What you'll learn on the course

Call Centre
Customer Service
Sales
Team Training
Communication
Customers
Sales skills
Telephone techniques
Call Centre Skills
Sales opportunities
Enhance performance
Call Centre
Enhance performance
Call Centre
Enhance performance

Course programme

By the end of this course participants will be able to:

  • Understand the Call Centre role and responsibilities
  • Know how the call centre environment operates
  • Have good customer service principles
  • Identify and understand the customers behaviour
  • Know the keys to great communication
  • Understand good telephone techniques
  • Know how to deal with stress, awkward customers and difficult complaints
  • Develop sales opportunities as and when required
  • Work as part of a team to enhance performance

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