Grapevine, The

Course

Distance

£ 649 + VAT

Description

  • Type

    Course

  • Methodology

    Distance Learning

To avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.

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Course programme

The aim
To avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.


About the programme
People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation once it has gained currency.
This humorous programme shows what can happen when people suspect the worst. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies.
The message that managers were to pass on was one of reassurance, but the production head doesn't brief his team properly and their fears mount, fuelled by the fact that people in other departments seem to know more than they do.
Only when a key member of staff hands in his notice does he realise his mistake and acknowledge the importance of structured communication.
Everyday settings and realistic situations demystify the concept of internal communications, showing that potential problems can be averted by taking steps such as: achieving a professional communications process; holding regular team meetings; and encouraging staff to contribute ideas.


The key outcomes
-Increases healthy internal communication between managers and teams
-Encourages staff to be confident and loyal, increasing productivity
-Puts a stop to rumours that can be bad for business


Programme includes:
DVD (28 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides on disc
Self-study workbook on disc


Information:
A Video Arts production featuring John Cleese, Peter Capaldi and Geraldine James. Release date: 1996

Learning-chapters
  • Avoiding Talking to People
  • Relying on Technology Instead of Talking
  • Consequences of not talking to everyone
  • Not giving specific information
  • What people don't know they invent
  • Not giving one's undivided attention
  • Not briefing everyone: not sticking to the same script
  • Fears and rumours escalate
  • A resignation due to uncertainty
  • Talking to people
  • Not relying on technology: talking to people
  • Listening, inviting, questions
  • Briefing everyone together: sticking to the same script

Grapevine, The

£ 649 + VAT