Guest Excellence Course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
"Course Description
The Guest Excellence course is for anyone that works in the hospitality sector, including front of house, back of house and management staff.
The course aims to provide learners with knowledge and understanding of customer service to enable hospitality businesses to develop their guest excellence and therefore improve guest satisfaction, profit and reputation.
Poor service can have a negative effect on your business and can cause damage to your reputation. So, it’s important to think about the guest’s journey from first impressions right through to the end transaction.
Completing this course is the perfect way to prove your knowledge of guest excellence. The certificate achieved is fully endorsed by the Institute of Hospitality.
You don’t need to have any previous training to do this course.
In order to complete this course, you must achieve 70% or more in the final multiple-choice quiz.
On completion of this course, you will be able to:
Understand the negative impacts on business caused by poor service
Learn how to provide what your guest needs for a visit to be excellent
Identify the key points in the guest journey
Develop knowledge on the guest excellence mindset
Benefits
100% Pass Rate.
Easy to complete.
Improve your career prospects.
Learn valuable knowledge, skills, advice and guidance to help you achieve success.
Study online from anywhere.
Study at your own pace.
Download and print your certificate on successful completion.
Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry."
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
"Who Is This Course For?
This course is suitable for all levels of staff including front of house, back of house and management staff who work in a hospitality setting.
Our e-learning is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue."
"Requirements
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player."
Reviews
Subjects
- Tour Operator
- Tourism Marketing
- Tourism Hospitality
- Relationship Building
- Clients
- Communications
- Customer Service
- Hospitality
- Hospitality Management
- Hospitality Marketing
Course programme
Course Outline
Course Outline
The Guest excellence course is organized into the following modules.
Why does guest excellence matter?
Poor service can have a negative impact on any type of business. This module explores the negative effects poor service can have on a business and its team members.
Why and how to focus on what matters most to the Guest
When providing guest excellence, a business needs to know the guest’s journey from the guests first impression with the business right through to the end transaction. This module will provide insight into what the guest needs for a visit to be excellent.
How to develop a service mindset and culture
Hospitality and guest excellence are a mindset, it stems from our attitude towards the guest. This module will look at some guidance that if put into place, will help develop a service mindset and culture.
The Guest excellence course is organized into the following modules.
Guest excellence course
Why does guest excellence matter?
Why does guest excellence matter?
Poor service can have a negative impact on any type of business. This module explores the negative effects poor service can have on a business and its team members.
Why and how to focus on what matters most to the Guest
Why and how to focus on what matters most to the Guest
When providing guest excellence, a business needs to know the guest’s journey from the guests first impression with the business right through to the end transaction. This module will provide insight into what the guest needs for a visit to be excellent.
How to develop a service mindset and culture
How to develop a service mindset and culture
Hospitality and guest excellence are a mindset, it stems from our attitude towards the guest. This module will look at some guidance that if put into place, will help develop a service mindset and culture.
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Guest Excellence Course