Handling Conflict

Handling Conflict

About the Course

Who is the course for?
This workshop will be of use to anyone who is responsible for running a team of people and who may have to deal with conflict situations from time to time.
Study Mode
Short Course
Contact Details

Introduction Delegates will feel better able to spot potential conflict and nip it in the bud and will understand ways of defusing conflict.

Key Objectives On completion of the course, delegates will:

· be able to spot the signs of potential conflict
· will understand what causes conflict in teams
· have considered ways for handling conflict

Course Units
· what causes conflict
· the signs of potential conflict
· the stages of conflict
· methods for defusing conflict

Duration 3 hours

Tuition Fees(Cost) £75

Progression Route This workshop provides some underpinning knowledge for Units B5, B6, D1, D5 and D6.

Other Information Additional date: 23/02/2010 (09.30-12.30)