Handling violence and aggression

Course Pre-requisites

Candidates must complete a declaration of physical fitness to participate in practical work for breakaway and physical restraint techniques and should let the trainer know if they are unable to become involved in physical activities prior to the course commencing.
This may preclude the candidate from gaining the Breakaway/Physical restraint aspect of the certificate as competence in these skills must be demonstrated by the student and assessed by the trainer.

Course Contents

• What is Challenging Behaviour?
• Why Challenging Behaviour occurs
• Triggers
• Signs to look out for
• How to deal with Challenging Behaviour
• Theoretical and practical aspects of working within potentially hostile situations
• De-escalation techniques
• Importance of risk assessment
• Importance of record keeping
• Importance of team work
• The legal context of using reasonable force and the implications of this.
• Physical Breakaway Techniques
• Positive engagement
• Techniques for safe physical restraint skills

Venue Requirements

The venue needs to be spacious with safety crash mats – if the customer can not provide such a venue Ace can secure a venue in either London or Leicester for the cost of £150 plus vat per day.

Equipment Needed
Handouts and workbooks will be provided. Candidates need to bring notepaper and pens with them.

Number of Trainees

• 10 minimum / 16 maximum. (must be an even number of trainees)