Healthcare Management Diploma 2009

EXCLUSIVE INVITATION
to participants in the MDDUS Healthcare Management Certificate
(ILM Level 3 Certificate in First Line Management)

Overview

This qualification builds on the ILM Level 3 Certificate in First Line Management and is more suited to the practising manager, due to the more challenging demands of the programme.

The programme consists of workshops, open learning, and written work for healthcare managers. Over nine months, each delegate must attend 8 one-day workshops. These are supplemented by 5 self-study workbooks which allow for creative, independent and flexible learning, combining management theory with exercises.

Delegates will have a programme adviser available to them throughout for advice, feedback and guidance.

PROGRAMME REQUIREMENTS
(all elements are compulsory)

• 8 full-day classroom workshops in blocks of 2 days (9.30am – 4.30pm)
• 5 self-study workbooks (each requiring around 5 to 6 hours of your own time)
• 4-5 mini assessments (assessments may be assignments, reports or reflective reviews)
• An Innovation Project (3000-5000 words)

PROGRAMME DELIVERY

Days 1 & 2

Induction
Managing conflict in the workplace
Coaching and training your work team

Days 3 & 4

Managing creativity & innovation
Managing creativity & innovation
Organising and delegating

Days 5 & 6

Writing for business
Obtaining information for effective management
Managing projects

Days 7 & 8

Managing customer service
Influencing others at work
Marketing for managers

Venue: Glasgow office or any other venue with a combination of modules or topics by arrangement.