Help Desk Support for Lotus Notes 6
Course
In Hammersmith
Description
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Type
Course
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Location
Hammersmith
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Duration
3 Days
Describe the Notes/Domino environment. Set up and customise the Notes client workspace. Use Notes support references and resources. Manage and maintain Notes databases. Troubleshoot common Notes Mail end-user problems. Set up and troubleshoot remote Notes end users and end-user replication. Troubleshoot common Calendaring and Scheduling problems. Suitable for: This course is designed to enable Domino and Notes end user support personnel.
Facilities
Location
Start date
Start date
About this course
Delegates must have at least three months experience using Notes as an end user or support person. In addition a working knowledge of operating systems for example; Windows 95, Windows NT or Windows 2000 is required. They should also have an understanding of networking communications a familiarity with the Internet and browsers.
Reviews
Course programme
Describe the Notes/Domino environment.
Set up and customise the Notes client workspace.
Use Notes support references and resources.
Manage and maintain Notes databases.
Troubleshoot common Notes Mail end-user problems.
Set up and troubleshoot remote Notes end users and end-user replication.
Troubleshoot common Calendaring and Scheduling problems.
Target Audiences
This course is designed to enable Domino and Notes end user support personnel.
Prerequisites
Delegates must have at least three months experience using Notes as an end user or support person. In addition a working knowledge of operating systems for example; Windows 95, Windows NT or Windows 2000 is required. They should also have an understanding of networking communications a familiarity with the Internet and browsers.
Course Content
Module 1: Overview of the Domino and Notes Client/Server Environment
Module 2: Installing and setting up a Notes client workstation
Module 3: Registering users; Managing Notes Ids
Module 4: Customising and managing the Notes client work environment
Module 5: Defining and modifying user preferences
Module 6: Supporting multiple users sharing a client workstation
Modulr 7: Supporting multiple users on multiple client workstations
Module 8: Identifying and using Notes support references and resources
Module 9: Overview of Domino security
Module 10: Managing Notes database size; Introduction to Notes mail routing
Module 11: Overview of Notes database security
Module 12: Managing the Address Book
Module 13: Defining preferences for mail
Module 14: Troubleshooting Notes Mail end user problems
Module 15: Troubleshooting Calendaring and Scheduling end user problems
Module 16: Troubleshooting remote Notes end user problems
Module 17: Setting up and customising end user replication
Module 18: Troubleshooting end user replication problems
Module 19: Supporting Notes end users on the Web
Module 20: Setting up Internet Mail
Module 21: Troubleshooting end user access to the Web
Help Desk Support for Lotus Notes 6