IBM SmartCloud Control Desk 7.5 Foundations

Arrow ECS Training

Course

In London

Price on request

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Description

  • Type

    Course

  • Location

    London

  • Duration

    2 Days

  • Start date

    Different dates available

IBM SmartCloud Control Desk 7.5 Foundations Training CourseThis course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Facilities

Location

Start date

London
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Arrow Ecs Training, 56433

Start date

Different dates availableEnrolment now open

About this course



Describe the features of IBM SmartCloud Control Desk
Explain the architecture
List the primary installation scenarios
Perform initial configuration
Explain the processes managed by IBM SmartCloud Control Desk


This basic course is for implementers and administrators of IBM SmartCloud Control Desk.

There are no prerequisites for this course

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Subjects

  • Management
  • Asset Management
  • Basic
  • Basic IT training
  • Basic IT
  • IT Management

Course programme

Unit 1: Overview

  • Lesson 1: Service Management
  • Lesson 2: Information Technology Infrastructure Library (ITIL)
  • Lesson 3: IBM Service Management

Unit 2: Implementation

  • Lesson 1: Planning deployment
  • Lesson 2: Deploying virtual machine images
  • Lesson 3: Performing a custom installation
  • Lesson 4: Navigating the console

Unit 3: Basic configuration

  • Lesson 1: IT foundation data
  • Lesson 2: Initial configuration

Unit 4: Service Request Management

  • Lesson 1: Service Request Management overview
  • Lesson 2: Service Desk
  • Lesson 3: Service Catalog
  • Lesson 4: Self-service center

Unit 5: IT Asset Management

  • Lesson 1: IT Asset Management overview
  • Lesson 2: Financial management
  • Lesson 3: IT asset life cycle management
  • Lesson 4: Software asset management and audit readiness

Unit 6: Change, Configuration, and Release Management

  • Lesson 1: Change, Configuration, and Release Management overview
  • Lesson 2: Configuration Management
  • Lesson 3: Change Management
  • Lesson 4: Release Management

See related categories

IBM SmartCloud Control Desk 7.5 Foundations

Price on request

The best Computer Engineering courses

See all

See all