Hospitality Team Member Apprenticeship

Year 1

In the first year, you will gain knowledge and understanding of food safety and health and health safety in the workplace. In Reception you will learn;
business procedures for delivering reception operations and understand the requirements for processing personal and sensitive data; identify internal customers and their needs and how they feed into the operation. Know the products, facilities and services of the whole business and how to communicate these to customers, staff and visitors. In Housekeeping you will learn; How to clean and maintain a variety of areas and materials and understand the importance of responsibility using cleaning equipment, techniques, chemicals and agents, and ensuring that the appearance of rooms and external areas meet the business/brand standard. Customer service skills. In the Bar you will learn; A variety of alcoholic beverages, their basic characteristics, information required for the customer, equipment required to store, prepare and serve them and storage conditions required for optimum quality
Plus specialist knowledge from one of wine service, beer/cask ale or cocktails/mixology

In food production you will learn;
How to perform basic food processing tasks such as preparation, cooking and regeneration of food in line with business/brand specifications and identify how to follow kitchen procedures to maintain food safety and quality. Know how to maintain excellent standards of hygiene and how to use equipment correctly and store food safely.

In food and drink service you will learn;
The range of food and beverage service styles and standards within different types of hospitality operations; the key features of menu items products and services, and basic food and beverage pairing in line with a menu.

In the second year you will be preparing for the end point assessment,