The Bournemouth And Poole College

Hospitality Team Member - Apprenticeship

The Bournemouth And Poole College

Price on request
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Important information

Typology NVQ
Methodology Online
Duration 18 Months
Start Different dates available
Online campus Yes
Delivery of study materials Yes
Support service Yes
Virtual classes Yes
  • NVQ
  • Online
  • Duration:
    18 Months
  • Start:
    Different dates available
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes

Apprenticeships are a poplular choice for people looking for on-the-job training and the opportunity to gain recognised experience whilst earning a wage. Your training will take place at College in conjunction with your employer and they will be heavily involved in your progress and development.

A hospitality team member can work in a range of establishments, and the most important part of the role is developing fantastic 'hospitality' skills and knowledge such as recognising customer needs; knowing how to match them to the products and services of the business and working as part of a team. This will ensure every customer, whether they are eating in the restaurant; drinking cocktails in a bar; ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Facilities (1)
Where and when





Different dates availableNow taking bookings

To take into account

· Who is it intended for?

A Hospitality Team Member can be varied depending on the establishment you work, for example bars; restaurants; cafes; conference centres; banqueting venues; hotels or contract caterers. Although the role can be quite diverse, hospitality team members tend to specialise in certain areas (Food and beverage service; serving alcoholic beverages; barista; reservations or reception services), but they have to be adaptable and ready to support the wider team accross the whole business.

· Requirements

You must be employed to undertake an Apprenticeship (we could help you with this if you aren't currently employed in this sector). You will need to show a strong commitment to pursuing a career in being a hospitality team member and ideally have literacy and numeracy skills to Level 1 or above. All applicants for Apprenticeship training will be required to attend an interview and assessment.

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Achievements for this centre

This centre has demonstrated its quality on Emagister
10 years with Emagister

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 10 years

What you'll learn on the course

Team Training

Course programme

Course Content

To gain the full Apprenticeship the content will include:
  • Functional Skills Maths L1
  • Functional Skills English L1
  • Working towards English & Maths L2
Core Knowledge & Behaviours Include:
  • Customer care, service & expectations
  • Appreciation of the business vision & values
  • Work ethics of time-management, attendance & personal presentation
  • Recognise legislative responsibilities
  • Communicate accurately & effectively
  • Effective teamwork
Choice of ONE of the following Specialist area:
  • Food & Beverage Service
  • Food Production
The core of this program will be delivered in a modular format at College and then using your chosen specialism within your workplace.

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