Hospitality Team Member - Apprenticeship
NVQ
Online
Description
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Type
NVQ Level 2
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Methodology
Online
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Duration
18 Months
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Apprenticeships are a poplular choice for people looking for on-the-job training and the opportunity to gain recognised experience whilst earning a wage. Your training will take place at College in conjunction with your employer and they will be heavily involved in your progress and development.
A hospitality team member can work in a range of establishments, and the most important part of the role is developing fantastic 'hospitality' skills and knowledge such as recognising customer needs; knowing how to match them to the products and services of the business and working as part of a team. This will ensure every customer, whether they are eating in the restaurant; drinking cocktails in a bar; ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Facilities
Location
Start date
Start date
About this course
A Hospitality Team Member can be varied depending on the establishment you work, for example bars; restaurants; cafes; conference centres; banqueting venues; hotels or contract caterers. Although the role can be quite diverse, hospitality team members tend to specialise in certain areas (Food and beverage service; serving alcoholic beverages; barista; reservations or reception services), but they have to be adaptable and ready to support the wider team accross the whole business.
You must be employed to undertake an Apprenticeship (we could help you with this if you aren't currently employed in this sector). You will need to show a strong commitment to pursuing a career in being a hospitality team member and ideally have literacy and numeracy skills to Level 1 or above. All applicants for Apprenticeship training will be required to attend an interview and assessment.
Awarding Body
People 1st
On successful completion of this Apprenticeship you could progress to another Apprenticeship or full time course at BPC, or work full time within the industry
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This centre's achievements
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This centre has featured on Emagister for 14 years
Subjects
- Hospitality
- Team Training
- English
- Maths
- Behaviours
- Core
- Service
- Appreciation
- Customer
- Responsibilities
Course programme
To gain the full Apprenticeship the content will include:
- Functional Skills Maths L1
- Functional Skills English L1
- Working towards English & Maths L2
- Customer care, service & expectations
- Appreciation of the business vision & values
- Work ethics of time-management, attendance & personal presentation
- Recognise legislative responsibilities
- Communicate accurately & effectively
- Effective teamwork
- Food & Beverage Service
- Food Production
Additional information
Hospitality Team Member - Apprenticeship