Hotel management diploma (level 2) online training course

Course Content

• Module 1 : Introduction to the Industry
• Module 2 : Products and Services Offered in the Hospitality Industry
• Module 3 : About Hotels
• Module 4 : Personal Appearance and Skills
• Module 5 : The English Language & Your Local Knowledge
• Module 6 : Types of Customers and Relationships
• Module 7 : Taking Reservations by Phone and Email
• Module 8 : Welcoming Guests and Checking in and Checking Out
• Module 9 : The Do’s and Don’ts of Interacting with Guests
• Module 10 : Developing your Skills on the Telephone
• Module 11 : Payment Methods and Dealing with Foreign Cash
• Module 12 : Front Desk Management
• Module 13 : Housekeeping and Servicing Rooms
• Module 14 : Building and Facility Management
• Module 15: Front of House Restaurant and Bar
• Module 16: Dealing with Lost & Found and Late Checkouts
• Module 17: Hotel Terminology
• Module 18: Career Progression
• Module 19: Leadership Qualities and Engaging with Staff
• Module 20: The Key to Paperwork
• Module 21: Dealing with Emergencies
• Module 22: Dealing with Costs
• Module 23: Marketing your Hotel