Hotel Management Online Diploma - CPD Certified

Module 1

Introduction to the Industry

In this module you will learn the following

The basics of the industry.
The scope of the industry.
The basics of hotel management.
Hotel management planning.
Plus much more...
Module 2

Products and Services Offered in the Hospitality Industry

The aim of this module is to therefore discuss:

The various products and services you should offer.
Additional products and services customers often seek.
How to handle customers when you do not have the products.
The future of services within the hospitality industry.
Plus much more...
Module 3

About Hotels

Here, you will learn the following:

The different room types.
More about the rates.
The type of staff that are required for running a hotel.
The classifications of hotels.
Plus much more...
Module 4

Personal Appearance and Skills

In this module, you will learn the following.

What is expected from a manager with their appearance.
The skills expected from a manager.
Why those skills are important.
How to build your skill set.
Plus much more...
Module 5

The English Language & Your Local Knowledge

In this module, you will learn the following

The importance of language as a hotel manager.
How to improve your English if required.
The importance of having local knowledge.
How to improve your local knowledge.
Plus much more...
Module 6

Types of Customers and Relationships

So, we will examine the following.

Types of customers.
How to identify their requirements.
Dealing with walk-in guests.
Disabled guests.
Plus much more...
Module 7

Taking Reservations by Phone and Email

In this module, you will learn the following:

How to take reservations by phone.
How to take reservations by email and online.
Information you need to learn about them.
Supplying confirmation of the booking.
Plus much more...
Module 8

Welcoming Guests and Checking in and Checking Out

In this module, you will learn the following:

How to greet guests.
How to perform the checking in procedure.
How to assign the rooms.
How to complete the checking out procedure.
Plus much more...
Module 9

The Do’s and Don’ts of Interacting with Guests

In this module, you will learn the following:

How to correctly interact with the guests.
The reasons why this makes a difference.
How to not interact with the guests.
The reasons why this makes a difference.
Plus much more...
Module 10

Developing your Skills on the Telephone

In this module, you will learn the following:

The key to dealing with guests via the telephone.
How to deal with a wakeup call.
How to deal with guest requests via the telephone.
How to deal with room service.
Plus much more...
Module 11

Payment Methods and Dealing with Foreign Cash

In this module, you will learn the following:

The different payment methods.
How to deal with foreign currency.
How to understand exchange rates.
Plus much more...
Module 12

Front Desk Management

Here, you will learn the following:

What we mean by front desk management.
The basics.
Understanding roles.
The importance of hiring the correct person.
Plus much more...
Module 13

Housekeeping and Servicing Rooms

In this module, you will learn the following:

The basics of housekeeping.
The basics of servicing rooms.
The importance of these roles.
General cleaning of the hotel.
Plus much more...
Module 14

Building and Facility Management

In this module, you will learn:

The basics of building management.
The basics of facility management.
The importance of understanding these roles.
Plus much more...
Module 15

Front of House Restaurant and Bar

In this module, we will look at the following:

The basic running of the restaurant.
The basic running of the bar.
Delegating jobs.
Plus much more...
Module 16

Dealing with Lost & Found and Late Checkouts

In this module, you will learn the following:

How to deal with the issue of items that have been lost and found.
How to deal with the issue of late checkouts.
Plus much more...
Module 17

Hotel Terminology

In this module, you will learn the following:

The key terms and their meaning.
Their importance to the industry.
Learn what GOPPAR is
Learn what an unconstrained demand is
Plus much more...
Module 18

Career Progression

In this module, you will learn the following:

How your career can progress from start to finish.
The changing responsibilities with this progression.
International opportunities.
Plus much more...
Module 19

Leadership Qualities and Engaging with Staff

In this module, you will learn the following:

The qualities of a successful leader.
How to develop those qualities.
How to engage with staff.
Common mistakes that are made with staff.
Plus much more...
Module 20

The Key to Paperwork

In this module, you will learn the following:

The different types of paperwork.
How to organise things into a system.
The importance of checking everything.
The key to not being stressed by piles of paperwork.
Plus much more...
Module 21

Dealing with Emergencies

In this module, you will learn the following:

How to troubleshoot.
Example of issues and how to deal with them.
How to deal with medical emergencies.
How to deal with overbooking.
Plus much more...
Module 22

Dealing with Costs

In this module, you will learn the following:

How to deal with costs.
The importance of up selling.
How to provide value for lower costs.
How to reduce costs.
Plus much more...
Module 23

Marketing your Hotel

In this module, you will learn the following:

The basics of marketing your hotel.
The importance of keeping up with technology.
Hotel websites.
Using third parties.
Plus much more

Key features about our Hotel Management Course

Lifetime Access to your course

The price you pay Reed is for the whole course – no hidden fees

CPD certificate upon successful completion

Tutor Support Monday – Friday