Hotel Reception Mastery

StudyPlex

Short course

Online

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£ 10 VAT inc.

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Description

  • Type

    Short course

  • Methodology

    Online

  • Start date

    Different dates available

"Master the skills you need to propel your career forward in hotel reception. Equip yourself with the essential knowledge and skillset that make you a confident hotel receptionist and take your career to the next level. This comprehensive course is designed to help you reach your professional goals.

The skills and knowledge that you will gain through studying this hotel reception mastery course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career.

This comprehensive course will teach you the theory of effective hotel reception practice and equip you with the essential skills, confidence and competence to assist you in the hotel reception industry. You’ll gain a solid understanding of the core competencies required to drive a successful career in hotel reception.

Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for hotel reception professionals who are aspiring to specialise in hotel reception. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV.

Enrol today and take the next step towards your personal and professional goals."

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

CPD & IPHM Certified - MCQ Exam & Tutor Support

This course is suitable for all skill levels and backgrounds. Whether you want to advance your career prospects, learn a new skill, or broaden your educational horizons this course will help you to gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.

"Academic
The course is open to students of all academic backgrounds aiming to enhance their skills.

Age
At Study Plex, we invite everyone to learn. This course is open to anyone aged 16 and over.

Eligibility
If you have a basic grasp of English, numeracy and ICT, you will be eligible to enrol."

"CPD and IPHM Accredited Certificate of Achievement
Grow your career by earning CPD and IPHM accredited certificate of achievement and add extra value to your CV. On successful completion of this course, you will be eligible to order your CPD and IPHM accredited certificate of achievement (dual certificate) to demonstrate your new skills. You can also share this certificate with prospective employers and your professional network. The CPD and IPHM accredited certificate of achievement (dual certificate) can be obtained in PDF format at the nominal fee of £12; there is an additional fee to get a printed copy certificate which is £39.

Endorsed Certificate from Quality Licence Scheme
On successful completion of the course assessment, you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This will provide you with a competitive edge in your career add extra value to your CV. You can also share this certificate with prospective employers and your professional network which will help you to drive a successful career in your chosen industry. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £85."

Our customer support team will contact you within 48hrs.

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Reviews

This centre's achievements

2021

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 2 years

Subjects

  • Etiquette
  • Industry

Course programme

"Module 01: Introduction Introduction Module 02: How to Converse with Customers? How to Converse with Customers? Module 03: Rules of Email Etiquette Rules of Email Etiquette Module 04: Rules of Grooming and Dress Code Rules of Grooming and Dress Code Module 05: Rules of Telephone Etiquette Rules of Telephone Etiquette Module 06: Relationship with Customers Relationship with Customers Module 07: Building Rapport with Customers Building Rapport with Customers Module 08: Roles and Responsibilities Roles and Responsibilities Module 09: What is Up Selling? What is Up Selling? Module 10: What is Cross Selling? What is Cross Selling? Module 11: Identify the Steps for Selling Identify the Steps for Selling Module 12: Factors Influencing Buying Decision Factors Influencing Buying Decision Module 13: Customer Buying Objections Customer Buying Objections Module 14: Assertive as Reception Assistant Assertive as Reception Assistant Module 15: Handling Customers Complaints Handling Customers Complaints Module 16: Tips for Success as a HR Assistant Tips for Success as a HR Assistant"

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Hotel Reception Mastery

£ 10 VAT inc.

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