How to Manage Anger and Violence in the Workplace Course

Course Syllabus

Unit 1

An Introduction to Workplace Violence

The unit 1 covers the following topics:

• What is Workplace Violence?
• The Cycle of Violence
• Understanding the Behavior Wheel
• The Anger Management Process

Unit 2

Role of Communication Skills in Anger Management

The unit 2 covers the following topics:

• The Importance of Communication Skills
• The Assertiveness Formula
• Questioning Skills
• Basic Problem Solving Tools
• Creative Thinking Methods
• Force Field Analysis
• Other Ways of Managing Anger
• Relaxation Techniques

Unit 3

Developing a Policy and Program for Workplace Violence

The unit 3 covers the following topics:

• Risk Assessment
• Hiring Practices
• Workplace Design
• Workplace Practices and Procedures
• Security Systems and Personnel

Unit 4

Developing Training and Response Programs for Anger Management

The unit 4 covers the following topics:

• Developing Emergency Response Plans
• Program Review
• Developing a Threat Response Process
• What to Do When Violence Happens
• Incident Response Checklist
• Process Application

• Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials
  • The benefit of applying for NUS extra Discount Card.

  Course Material

  All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

  Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

  Course assessment

  You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

  Tutor Support

  
  When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.