The Human Side of Auditing - Interpersonal Auditing Skills Development

The Human Side of Auditing - Interpersonal Course "The Human Side of Auditing - Interpersonal Auditing Skills Development" has been pre-approved by RAPS as eligible for up to 12 credits towards a participant's RAC recertification upon full completion.
Overview:
This course will discuss the four "problem children" that an auditor may encounter during an audit, and how to deal with
• Volatile
• Emotional
• Troublemaker
• Passive
We will discuss listening skills, including active listening (reflection), to ensure that the message the auditee is sending is the same message that the auditor is receiving.
We also practice these skills in class, in a fun and interactive session, so attendees see first-hand how to interpret these signs and react to them appropriately as a result.
Upon completion of the course, attendees will be able to
• 'read' an audit situation more clearly
• Communicate better in an audit
• Improve team communications
• Demonstrate improved listening skills
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Why should you attend:
This course will teach auditors how to 'read' an auditee, and also how to present a professional yet calm demeanor to auditees. You'll leave the course better able to pick up on body language cues, which in turn helps you to make decisions on when to press, and when to back off...
This course is appropriate for all levels of auditors - anyone who wants to have a better understanding of communication tools available for use in business, and during an audit.