IBM Case Manager 5.2 - Customize and Extend the Features

Customize the Case Manager Client User Interface


Customize the banner and the login page
Associate a custom icon for a MIME type
Modify labels in the IBM Case Manager Client
Create a Viewer Map for PDF files
View the Microsoft Word documents in the FileNet Viewer
Edit the existing help topics
Create a help plug-in
Customize the toolbar to implement actions
Add a custom action as a menu item


Use Scripts to Customize Case Manager Client


Use Script Adapter to customize the Case client
Create a toolbar button to start a task
Dynamically add a choice list to a case property
Validate the data based on a step response
Create a case custom workbench page

Configure your system for the workbench page
Add a Script Adapter to filter In-baskets
Add a Script Adapter to filter cases




Develop Custom Widgets


Create an IBM Content Navigator plug-in project in Eclipse
Create catalog and widget definition JSON files
Implement a custom widget (Custom search)
Build and register the widget package
Test the custom widget
Create a Java project in Eclipse for a widget package
Implement toolbar and menu for your widget
Define widget properties, and add event handling for your widget
Build and deploy the widget package with an EAR file
Troubleshoot
Update an existing widgets package with new widgets (Custom case comment widget as an example)
Uninstall a custom widget package in IBM Case Manager


Implement External Data Services (EDS)


Check the sample EDS configuration
Change the field status dynamically for a property
Add an external choice list with EDS
Create dependent choice lists with EDS
Implement case property validation
Prefill an initial value for a case property
Set the case property field status as required
Appendix: Steps to set up the sample External Data Service

This intermediate course is for anyone who needs to know the IBM Case Manager customization and developers who are responsible for:


Customizing and extending the IBM Case Manager features by developing widgets
Building a customized user interface for IBM Case Manager

You should have:


Intermediate level expertise in the following technologies:

Java
Dojo
JavaScript
JSON
HyperText Markup Language (HTML 5)
Cascading Style Sheets (CSS3)





Experience with Eclipse IDE for developing applications
Familiarity with deploying applications in WebSphere Application Server
Familiarity with Case Management concepts


Recommended prerequisite courses:


IBM Case Manager 5.2 Introduction to Case Manager (F215G)
IBM Case Manager 5.2: Build a Case Manager Solution (F212G)
IBM Content Navigator 2.0.2: Plug-ins and External Data Services (F122G)