IBM Tivoli Netcool/Impact 5.1 Administration and Implementation (IBM TN042GB)

Impact is a highly scalable analytics engine that adds event and service enrichment as well as business impact analysis to events and augments event automation with contextual data. The goal is to allow operations staff to overcome the "who is responsible" syndrome. Impact mostly takes input from Omnibus, but also from other event feeds. This version focuses on: easier use, faster install and configure (through the event Processor Service GUI, integration with additional Tivoli products and current versions of products (TEC, ITM, MRO Service Desk), a new AJAX Policy Editor for the administrator that replaces the existing IPL (policy) editor, enhancements to the Operator View (especially more flexible third-party integrations).

Course Objectives

• Install the components for the Tivoli Netcool/Impact product
• Access and use the policy building wizards
• Describe how Impact processes events from the Tivoli Netcool/OMNIbus ObjectServer
• Administer users, groups and roles as they affect how Tivoli Netcool/Impact functions
• Use the policy building tools
• Build Impact policies using proper syntax and utilizing supplied Action Functions
• Describe and implement Impact error handling and high-availability solutions
• Explain how Tivoli Netcool/Impact integrates with such 3rd party applications and technologies like Instant Messaging, e-mail and web services

Prerequisites
You should have:

• Some background in software/systems development.

Who should attend
This is an advanced course intended for implementers and developers of the Tivoli Netcool/Impact product. The majority of this course focuses on developing advanced policies with the Tivoli Netcool suite of products.
Course outlinePlease refer to the course overview for description information.
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