ILM Certificate in Leadership and Team Skills LEVEL 2

- Managing yourself - Knowing how to use effective personal time management to achieve team goals and manage stress

- Developing yourself as a Team Leader - Role and responsibilities of a Team Leader, accepting feedback to improve own performance, self-development techniques

- Communicating with people outside the work team - Understand the importance of effective communication with people outside the team and to present a positive impression.

- Workplace communication - Understanding the importance of effective communication and the methods which can be used to achieve it

- Leading the work team - Understanding the difference between leadership and management and a range of leadership styles, their benefits and potential impact on individuals and performance

- Setting team objectives in the workplace - Understanding methods of time management, developing the ability to set, prioritise and monitor SMART objectives for the team

- Induction and coaching in the workplace

- Developing your work team

- Understanding change in the workplace