Implementing and Managing Quality Systems

After completing the module the student should be able to:


1. Analyse the evolution of quality thinking and the shift from inspection to prevention.
2. Evaluate the business case for quality and the management concept that 'quality is free'.
3. Describe the role of standards and regulations as well as quality processes in the Quality Plan (Quality System).
4. Contrast Quality Assurance with Quality Control.
5. Evaluate Quality Assurance models for change and quality improvement.
6. Critically assess the role of quality control in the modern organization, highlighting the role of statistical process control.