Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

Engage ESM Training

Course

In London

£ 1,850 VAT inc.

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Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

Explain the Architectural Components of the integrated system Configure Unified CCE to work with Unified EIM / Unified WIM Install WebLogic and Create a WebLogic Domain Install and configure a complete Unified EIM / Unified WIM system Troubleshoot Installation and Maintenance issues. Suitable for: Channel Partner / Reseller Customer Employee.

Facilities

Location

Start date

London
See map
111 Charterhouse Street, EC1M 6AQ

Start date

On request

About this course

Following are the prerequisites for this course: Experience with Windows 2003 OS (Install, configure, administration, troubleshooting) and Internet Information Server (IIS) Databases (SQL, stored procedures, administration, ODBC) - SQL Server 2000 / 2005 Web site / application development (Programming, de-bugging, testing) - HTML, JavaScript Ability to deploy and configure.

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Course programme

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Course Objectives
  • Explain the Architectural Components of the integrated system
  • Configure Unified CCE to work with Unified EIM / Unified WIM
  • Install WebLogic and Create a WebLogic Domain
  • Install and configure a complete Unified EIM / Unified WIM system
  • Troubleshoot Installation and Maintenance issues


Prerequisites
Following are the prerequisites for this course:
  • Experience with Windows 2003 OS (Install, configure, administration, troubleshooting) and Internet Information Server (IIS)
  • Databases (SQL, stored procedures, administration, ODBC) - SQL Server 2000 / 2005
  • Web site / application development (Programming, de-bugging, testing) - HTML, JavaScript
  • Ability to deploy and configure of Cisco Unified Contact Centre Enterprise (Unified CCE)


Who should attend
  • Channel Partner / Reseller
  • Customer
  • Employee
Course outline
  • Course Introduction
  • Module 1: Features of Cisco Unified EIM and Cisco Unified WIM
  • Module 2: Architecture Installation Planning and Environment Installation
  • Module 3: User Management
  • Module 4: The Knowledge Base
  • Module 5: Administration
  • Module 6: Agent Console
  • Module 7: Cisco Unified CCE Integration and Configuration
  • Module 8: Cisco Unified Web Interaction Manager
  • Module 9: Management Tools: Monitors and Reporting
.

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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

£ 1,850 VAT inc.

The best Cisco courses

See all

See all