Improving Working Relationships and Managing Conflict

This two-day programme will enable you to create better relationships by developing self insight, understanding of others, and how to deal with conflict before and as it arises.

The course will enable delegates to:

• Understand why you behave in the way you do
• Recognise what strengths you can bring to a relationship
• Recognise and understand your own challenging relationships and what you can do to positively manage them
• Develop practical communications techniques to build rapport
• Understand and recognise potential conflict
• Determine how to resolve conflict

Course Content

Taking Stock of What Motivates Me

• What influences our behaviour?

• Understanding why you behave in the way you do

• The impact of your motivational values

Understanding and Dealing with Conflict

• Your conflict sequence

• Learning how to recognise other people's conflict 'flags'

• Strategies for conflict resolution

Managing Your Personal Strengths

• Using personal strengths to have a positive impact on others

• Addressing your 'overdone strengths'

Your Challenging Relationships

• It takes two! - building rapport techniques

• What makes those relationships challenging?

• Identifying strategies that will help

Getting the Communication Right

• Do people always understand what we mean?

• Transmitting the message

• Listening, questioning and feedback techniques

• Practicing dealing with a challenging situation

• Dealing with difficult behaviour

Understanding Conflict

• Causes and outcomes of conflict

• Your view of conflict

• Time to think! - analysing the situation

Dealing with Conflict

• Conflict styles - your personal preferences

• Using the right style

• Practicing dealing with a potential conflict situation