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Inhouse Call Centre Inhouse
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants call centre management expertise so they can enable their team to make a greater contribution to operational performance. By the end of... Learn about: Customer Service, Time management, Decision Making...
...participants call centre management expertise so they can enable their team to make a greater contribution to operational performance. By the end of... Learn about: Customer Service, Time management, Decision Making...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...how you can use them to promote a service image. Who are Your Customers? In this session, participants will learn about what a customer is, and they... Learn about: Call Centre, Communication Training, Customer Service...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English... Learn about: Quality Testing, Communication Skills, Coaching Skills...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English... Learn about: Quality Testing, Communication Skills, Coaching Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...of the agent to generate a positive experience. If you or your team talk to the customer we can help develop awareness confidence and communication skills... Learn about: Confidence Training, Communication Barriers, Conflict Resolution...
...of the agent to generate a positive experience. If you or your team talk to the customer we can help develop awareness confidence and communication skills... Learn about: Confidence Training, Communication Barriers, Conflict Resolution...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Short course
- Inhouse
- 1 Day
...to improve your communication skills Handling complaints, anger and difficult customers professionally Active listening and questioning techniques Talking... Learn about: Call Centre, Service Operations, Call Handling...