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Inhouse Call Centre Inhouse
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Telephone Skills, Communication Skills, Decision Making...
...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Telephone Skills, Communication Skills, Decision Making...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...Phone tag and getting the call back -Stress busting -Call centre trends Call centre agents or managers. COURSE OUTLINE This course will help you teach participants... Learn about: Customer Service, Call Centre, Sales Training...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to be carried out by dancing lion, by your company personnel, and your company with external assistance. Usability Assessment Ease of usability is essential... Learn about: Quality Testing, Sales Strategy, Call Centre...
...to be carried out by dancing lion, by your company personnel, and your company with external assistance. Usability Assessment Ease of usability is essential... Learn about: Quality Testing, Sales Strategy, Call Centre...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...generating cooperation and trust ❖ how vocal tones can create positive and negative messages ❖ how to avoid communication barriers and misunderstandings... Learn about: Community Nursing, Conflict Resolution, Customer Manager...
...generating cooperation and trust ❖ how vocal tones can create positive and negative messages ❖ how to avoid communication barriers and misunderstandings... Learn about: Community Nursing, Conflict Resolution, Customer Manager...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Short course
- Inhouse
- 1 Day
...Deliver exceptional customer care Handle difficult customer situations Do what they say they are going to do, to keep customers satisfied... Learn about: Customer Service Skills, Customer Service, Service Management...