Interpersonal Sensitivity

Phoenix Training and Development

Course

In London

£ 1,850 + VAT

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Description

  • Type

    Workshop

  • Location

    London

  • Duration

    1 Day

This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different approach may be appropriate to different individuals. Suitable for: Anyone committed to developing their understanding of how to communicate with sensitivity, including those who may be experiencing difficulties in establishing strong working relationships due to poor interpersonal skills.

Facilities

Location

Start date

London
See map
The Leathermarket, Weston Street, SE1 3ER

Start date

On request

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Teachers and trainers (1)

Anna Britnor Guest

Anna Britnor Guest

Course programme

INTERPERSONAL SENSITIVITY
Course Objective: often people do not understand why their communications fail to achieve desired results – instead of agreement and enthusiasm, there is misunderstanding, indifference or even hostility, and work relationships can become strained as a result.

This course addresses underlying factors in a positive way, offering a range of models and behaviours to explain how we communicate and why a different approach may be appropriate to different individuals.

By the end of the course participants will be able to:

  • Describe the elements that comprise communication

  • Define what interpersonal sensitivity means

  • Explain how we form impressions of others

  • Explain the meaning and importance of matching

  • Identify the importance of values and beliefs in influencing how we view the world and therefore our interaction with others

  • Describe the belief cycle and how it affects our behaviour and experiences

  • Explain the importance of being able to see the other person’s point of view

  • Define life positions (I’m OK, You’re OK) and explain how these are relevant to how we interpret the world

  • Identify how our ‘ego state’ influences how we communicate and therefore how the other person may respond

  • Describe the Assertiveness model and how to recognise aggressive, passive and assertive behaviours in oneself and others

  • Explain the link between Assertiveness and a Win/Win approach


    Course Elements

  • The Communication MinefieldVerbal and Non-Verbal Communication

  • Values and Beliefs

  • The Belief Cycle

  • I’m Ok, You’re OK – Transactional Analysis and Life Positions

  • Assertiveness and its link to a Win/Win approach

  • Practice Session

  • Key Communication Skills

    Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.

    • Additional information

    Payment options: Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.

    See related categories

    Interpersonal Sensitivity

    £ 1,850 + VAT

    The best Other Interpersonal Skills courses

    See all

    See all