Interpersonal Skills

The Contents of this course consists of 12 Modules:- Module One: Getting Started. Module Two: Verbal Communication Skills -Listening and Hearing: They Aren’t the Same Thing. Asking Questions. Communicating with Power. Module Three: Non-Verbal Communication Skills -Body Language. The Signals You Send to Others. It’s Not What You Say, It’s How You Say It. Module Four: Making Small Talk and Moving Beyond -Starting a Conversation. The Four Levels of Conversation. Module Five: Moving the Conversation Along -Asking for Examples. Using Repetition. Using Summary Questions. Asking for Clarity and Completeness. Module Six: Remembering Names -Creating a Powerful Introduction. Using Mnemonics. Uh-Oh…I’ve Forgotten Your Name. Module Seven: Influencing Skills -Seeing the Other Side. Building a Bridge. Giving In Without Giving Up. Module Eight: Bringing People to Your Side -A Dash of Emotion. Plenty of Facts. Bringing It All Together. Module Nine: Sharing Your Opinion -Using I-Messages. Disagreeing Constructively. Building Consensus. Module Ten: Negotiation Basics -Preparation. Opening. Bargaining. Closing. Module Eleven: Making an Impact -Creating a Powerful First Impression. Assessing a Situation. Being Zealous without Being Offensive. Module Twelve: Wrapping Up -Words from the Wise.