Interpersonal Skills/Trust

General Information

Building and maintaining strong relationships at work is a vital part of successful management. The Interpersonal Skills and Trust course explores the different types of relationships in the workplace, providing a clear understanding of exactly what "effective working relationships" are - and how to cultivate them within your team. You will be shown ways to develop a rapport with colleagues and to build trust within all your working relationships.
Outline and Learning Objectives

On completion of this course you will be able to:

• Identify the different types of relationships you have with people at work
• Define what "effective working relationships" are and why they''re so important
• Develop trust and rapport
• Take account of personality and organisational culture when building relationships with people
• Use active listening and questioning techniques to build effective relationships
• Maintain confidentiality in the workplace.

Course Modules

• Understanding working relationships
• Building rapport and trust
• Key interpersonal skills
• Maintaining confidentiality

Previous Knowledge Required

There are no formal entry requirements, but this course is aimed at those who are likely to become first line managers or who are already in post but have had little or no formal training.
What''s Involved
Online
How Long Does It Take?
4.5 Hours
Qualifications

Taking this course can count towards part of the following qualifications:

• ILM (Institute of Leadership and Management), Introductory Certificate in First Line Management
• ILM (Institute of Leadership & Management), Certificate in First Line Management

Course Level
Level 3