Introduction to Hostility and Aggression
Short course
Inhouse
Description
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Type
Short course
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Level
Beginner
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Methodology
Inhouse
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Duration
1 Day
This course does not address physical techniques for control and restraint. Instead we explore the reasons for hostility and aggression. The emphasis is upon prevention, calming down difficult situations and management of hostility. Suitable for: All staff working in direct contact with service users, and their line managers Carers and relatives of service-users
Reviews
Course programme
Course Contents
- Aggression is a normal human response
- The three main types of hostility
- Keeping safe
- Calming things down
- Working practices
- Any organisation providing care service to mentally ill people:
- Voluntary organisations
- Housing associations
- Community support staff
- Care and support agencies
Who should attend?
- All staff working in direct contact with service users, and their line managers
- Carers and relatives of service-users
Delivery methods: Presentation, group discussion, exercises
Trainer: Stuart Sorenson
Introduction to Hostility and Aggression