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...why your firm needs customer care Unit 2 - Customer care on the telephone Unit 3 - Reception skills - the role of the receptionist Study Hours This... Learn about: Customer Care, Customer Service...
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...logo below to view a few sample pages of the course materials we provide. Whilst this is only a few sample pages, we do hope that it will give you... Learn about: Diet and nutrition...
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...Drama in Education Drama has been with us all since the very beginning: primitive man deals with the circumstances that shape his life by dramatically...
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...Ancient beliefs Dreams - some famous interpretations Sleep - why it is necessary Psychology and dreams Dream analysis Interpreting dreams A dictionary...
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...Business Accounting Course Accounting has become an essential part of business life, and the knowledge and skills that you will learn in your studies... Learn about: Business Accounting, Accounting MBA...
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...book-keeping Why keep books? Book-keeping methods Introduction to VAT The analysed cash book Sales and purchase day books Reconciling the bank account... Learn about: Management Accounting, Debt Recovery, Financial Training...
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...Introduced the household budget. Explored the benefits of budgeting. Identified the rules for budgeting and budgetary control. Examined cash budgets... Learn about: Management Accounting, Capital Management, Financial Training...
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...Describe some of the environmental management guidance, systems and schemes available to your organisation. Describe the development and purpose of environmental... Learn about: Business Environment...
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...and professional standards. The award is aimed at proprietors and staff of businesses who wish to demonstrate that they operate to high standards and...
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...Syllabus Module 1 Aspects of business communications Module 2 Obstacles to communication Module 3 Buying and selling Module 4 Style, references and testimonials... Learn about: Communication Training...
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...part of the manager's "tool kit", especially as low cost and more powerful information technology becomes accessible and enables more sophisticated techniques to be utilised...
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...Syllabus Unit 1: An Introduction to Economics Introduction Objectives Section 1: The Content of Economics Introduction 1.1 Defining economics 1.2 The fundamental... Learn about: Financial Training, Business Economics...
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...single stage Repeated games in the prisoner's dilemma Review activity Summary References Further reading Unit 6: Agency Theory Introduction Objectives... Learn about: Business Economics...
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...Environmental Opportunities and Threats Introduction 1.1 The organisation and its environment 1.2 Environmental analysis Summary Section 2: Social Environment... Learn about: Resource Management, Business Plan...
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...equity Equitable rights Equitable remedies Maxims of equity Common law damages Summary of section one Section Two: Sources of Law Legislation Statutory... Learn about: Business Law, European Law, EC Law...
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...2 hours of study to complete each question paper. The approximate amount of time required to complete the course is: 105... Learn about: Communication Training, Skills and Training...
- Master
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...yourself Managing people Managing information Managing finance Module B: Employing People Recruiting staff Legal aspects of employment Keeping staff Parting... Learn about: Crisis Management, Performance Management, IT Management...
- Master
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...senior management must consider internal measures (whether the training achieved the specified learning objectives), external measures... Learn about: Business and Management, IT Management...
- Master
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...of managing change Managing people through change Change within our personal lives Goal setting and affirmations Handling stress & conflict Case studies... Learn about: Change Management, IT Management...
- Bachelor's degree
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...You should allow at least 1 - 2 hours of study to complete each question paper. The approximate amount of time required to complete the course...