IT Service Management Certification

Earn an industry standard IT qualification by completing the IT Service Management (ITSM) Certification course. Built around the ISO/IEC 20000 standard, the ITSM certification is recognised worldwide as proof of excellence in the field of IT service management.

Designed for experienced IT service professionals, this course is best suited to:

• IT service managers who need to improve their skills or to build formal service delivery frameworks.
• Service engineers who would like to add management to their skillset, preparing them for future promotion.
• IT service professionals who would like to earn an industry-recognised qualification.
• Individuals who would like to cross-train for a new career in IT support and service management.

Using 9.5 hours of instructor led videos to cover more than 200 topics, the IT Service Management Certification course is delivered online, making contents available anyplace anytime, ready for students to study whenever and wherever they want. The e-learning platform allows learners to test their knowledge and understanding of the content as they progress using flash cards and educational games. 2 ITSM simulation exams help fully prepare delegates for their final tests, and confirm that they have fully learned all of the techniques covered.

Learners can also use our social networking platform to communicate with other students and share their real world knowledge and experience. Once the course has been completed, students will not only have mastered the theories behind IT service management, but they will also have learned the practical skills required to sit the ITSM qualification exam.

Key Learning Points

In studying for the ITSM exam, students will learn practical skills that can be applied to improve IT services and implement management processes that streamline operations. The course contains everything learners need to prepare for, and pass, the ITSM exam.

Among the many topics covered by the training are:

• Defining and designing practices, services, functions and roles.
• Building a support framework built around the ISO/IEC 20000 service lifecycle.
• Integrating the ITIL framework to improve IT service delivery.
• Building a transition plan to help maintain service levels during periods of change.
• Agreeing the goals and objectives of a new service operation according to business needs.
• Implementing a program of continual service improvement.

Advantages of this course

Providing students with the skills and knowledge required to implement an industry standard IT service offering, the IT Service Management Certification course is the perfect resource for improving corporate support operations. And upon completion, learners will be fully prepared to sit and pass the ITSM certification exam.

By achieving the ITSM qualification, students will benefit from:

• The knowledge and practical skills required to improve the quality performance of their organisation.
• The ability to create a culture of continual service improvement that delivers ongoing benefits to users and organisations alike.
• The ability to take on new responsibilities and earn internal promotions.
• A range of highly desirable skills that open new employment opportunities within the IT service management industry.

Additionally the IT Service Management Certification course is a mandatory step in preparation for sitting the ITSM exam.

• Units of study

ITSM Preparation